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Frequently Asked Questions
What are your standard shipping times and rates?▼
We offer standard shipping across the continental U.S. within 5-7 business days. Expedited options are available at checkout to ensure your home essentials arrive exactly when needed.
What is your return policy for Chilewich products?▼
If you are not completely satisfied, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Which payment methods do you currently accept?▼
We accept all major credit cards, including Visa, Mastercard, and American Express, alongside secure digital options like PayPal, Apple Pay, and Google Pay for your convenience.
How do you ensure the quality of your textiles?▼
Our products undergo rigorous testing for durability and colorfastness. Each piece is designed in New York and crafted with high-performance materials to ensure long-lasting beauty and utility.
What Our Customers Say
“These placemats are stunning and incredibly easy to clean. They elevated my dining room aesthetic instantly.”
“The floor mat is durable and looks sophisticated. It handles high traffic without showing any wear.”
“I love the unique textures and colors. High-quality craftsmanship that truly stands out in any home.”