Returns & Exchanges

We want you to be completely satisfied with your Chilewich purchase. If you are not happy with your order, you may return unused and unwashed items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, a prepaid UPS shipping label will be generated for you to print and attach to your return package.

3

Package Your Items

Place the items in their original protective sleeves and secure them in a sturdy shipping box to prevent creasing or damage during transit.

4

Receive Your Refund

Once our warehouse inspects the returned goods, a refund will be issued to your original payment method, typically within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing